After getting off the phone I recorded the rest of the ordeal with Miguel and and how blatantly rude he was being despite knowing he was being recorded. The 24h, All Inclusive & Adults Only Hotel Riu Palace Baja California opens its doors in December 2018 and is situated in the south of the Baja California peninsula, directly on the lovely El Médano beach; is set next to the Hotel Riu Santa Fe. Relax in our spa or get in shape at the fitness center. Staff: This is the highlight of the resort in my opinion. The minibar was replenished daily with Dos Equis beer, Pepsi products and Canada Dry mixers. There you'll find exceptional beaches, lovely scenery and a variety of leisure options. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Yes, free parking is available to guests. You. This is the version of our website addressed to speakers of English in the United States. This adults-only hotel in Cabo San Lucas racks up four pools – two with swim-up bars – and its own private section of sugar-coloured beach. This 4.5-star property is 2.6 mi (4.2 km) from Marina Cabo San Lucas and 2.8 mi (4.4 km) from Cabo Dolphins. This Adults-Only hotel in Cabo San Lucas offers an All-Inclusive 24-hour service, free WiFi, an extensive culinary selection and the best relaxation and entertainment options for you to enjoy an unforgettable holiday at RIU Hotels & Resorts. Having said that to 8 girls in my room upset us all so arguing and yelling ensued back from our part. Plenty of room, the beds were comfortable for Mexico (not hard as a rock like many resorts). Which room amenities are available at Hotel Riu Palace Baja California? From Susanna, Cesar and Elisabeth at breakfast at the Promenade to Erick, Ericka and Alexandria at dinner, the food service was exceptional. We're so upset that the trip we planned and anticipated for so long was completely ruined by disgusting customer service and being tricked into staying at a resort with deceiving advertisement who instructs their staff to do the same. Claim your listing for free to respond to reviews, update your profile and much more. Tripadvisor Plus Subscription Terms & Conditions, Hotels near Hotel Riu Palace Baja California, Preferred Hotels & Resorts in Cabo San Lucas, Solmar Hotels & Resorts in Cabo San Lucas, Tafer Hotels and Resorts in Cabo San Lucas, Auberge Resorts Collection in Cabo San Lucas, Hotels with Complimentary Breakfast in Cabo San Lucas, Hotels near Universidad Autonoma de Baja California Sur Cabo San Lucas. Please see our partners for more details. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence & sophistication, creating a unique … Cesar was our favorite server at the buffet and they did what they could so seat us in two neighboring tables due to their 10 person limit rule but they were still not close enough for us to all engage in conversation etc. Under Mexican legislation it is not permitted to smoke in the bedrooms or public areas of the hotel. Nearby attractions include City Tours in Los Cabos (0.5 miles), Cabo Bash (0.4 miles), and Aqua World Cabo (0.6 miles). This resort was very unimpressive, stayed at a Riu in Cancun a few years ago and the food and drinks were terrible so we should have known! I don't know how to describe how disrespectful and rude the everyone was for the most part all around. The location of the resort right on the beach with a view towards the arch was beautiful, I don’t think anyone could ever complain about that. Sports shoes are compulsory when using the gym. The staff is always cleaning throughout. Well we arrive, each go up to the four attendants at the check in and had no problem sorting out the room assignment situation except for me. The location is ideal due to its proximity to the International Airport of Los Cabos SJD (40km), Cabo San Lucas (4,5km) and invites you to explore the area. Food is some of the worst we’ve ever experienced at an all-inclusive! Rooms were very nice and updated for a comfortable stay. There was no room service due to COVID and the 24 hour food service area shut down at midnight. Request a room on the west side of the resort, furthest away from the RIU Santa Fe. Everywhere we went staff was cleaning something (even the little lights in the elevator). This happens every time your feet hit the sand. The pool also closes at 7:00PM and got harassed to break up and not congregate in a group larger than 10 by the lifeguard and security guard yet when you look around everyone both in the pool and around were all so close together you could absolutely not tell who was also in violation of this same rule. Brand new Adults Only resort opening beginning of December 2018. Bars/Drinks: As above, the quality is what you expect from an AI resort. The Hotel Riu Palace Baja California is located in front of the heavenly El Medano beach, on the south of the Baja California peninsula. I pointed out that the reservation was completed by the call center, she can obviously see 1 person is named three times, that though her name is listed, she can see my my name as the one who made the reservation and my payment card on file and showed her the call log on my phone with my calls to the call center and the hotel last night and that morning trying to do my party to help with check in. The Hotel Riu Palace Baja California is located in front of the heavenly El Médano beach, on the south of the Baja California peninsula. If I had a suggestion for the resort, it would be for the Tropicana swim up bar pool be converted to a “quiet” pool. We enjoyed the drinks the server brought us and staff started just going around shutting off all the patio heaters and lights just leaving us in the dark with prior warning and just walking off. It was the one saving grace of this resort! since the call center had just taken one girl's name and listed it multiple times for each occupant. Also, once you walk onto the beach from the resort, be prepared to be hassled by vendors selling everything from shirts to weed. If you're a nature-lover, you have to see the San José del Cabo Estuary Nature Reserve and Marino de Cabo Pulmo National Park. The view was incredible for sunrise and. Another con was there were a ton of hagglers on the beach so you couldn't really enjoy it. more. Our whale watching transport never showed up and the ATV transport company was late. Ask for a room on the side furthest from the RIU Santa Fe. The hotel grounds were very clean, but it’s a new modern looking building that is pretty bland and boring looking compared to a dozen other we have visited in Los Cabos! The staff was top notch. The mini bar didn’t have bottles due to COVID restrictions. This was mostly because of the Tropicana swim up bar. This adults-only hotel in Cabo San Lucas offers an All-Inclusive 24-hour service, free Wi-Fi, an extensive culinary selection and the best relaxation and entertainment options for you to enjoy an unforgettable holiday at RIU Hotels & Resorts. The Adults-Only Hotel Riu Palace Baja California in Cabo San Lucas offers an All-Inclusive 24-hour service, free WiFi, an extensive culinary selection and the best relaxation and entertainment options for you to enjoy an unforgettable holiday at RIU Hotels & Resorts. Web check in through their website and through the app is not up and running. Get MORE from your getaway to Riu Palace Baja California. All very friendly, and would probably only return for that one reason! Although we were offered drugs by our bellboy in our room after we checked in! The Hotel Riu Palace Baja California is located in front of the heavenly El Medano beach, on the south of the Baja California peninsula. The absolute only thing I cannot complain about and we all loved was the service at the restaurants. Very impressed. 4 bars. The 24h, All Inclusive & Adults Only Hotel Riu Palace Baja California opens its doors in December 2018 and is situated in the south of the Baja California peninsula, directly on the lovely El Médano beach; is set next to the Hotel Riu Santa Fe. Is parking available at Hotel Riu Palace Baja California? I called back to advise the situation and told me to just leave as is and they would work it out upon arrival. Private airport transport. And don't forget the hotel bars and patisserie with the best snacks and aperitifs. The Hotel Riu Palace Baja California is located in front of the heavenly El Médano beach, on the south of the Baja California peninsula. The Hotel Riu Palace Baja California is located in front of the heavenly El Médano beach, on the south of the Baja California peninsula. The rooms were very clean as well, which anyone who knows traveling through mexico can be very different! Use of computers with Internet access (additional charge), Water park "Splash Water World" with body slides, Open air stage with pool for theme parties. We decided to sit around the patio heater drinkless anyway to hang out and a server came up to us and offered to bring us drinks. Yes, Hotel Riu Palace Baja California offers an airport shuttle for guests. That was a nice welcome! The mixed drinks were sugary and lacked much alcohol. Guests traveling to Riu Palace Baja California from December 24, 2020 - December 23, 2021 will receive: Complimentary shared roundtrip airport transfers when staying in a Suite. By then we were all frustrated with the treatment and disappointment of all that had gone all I asked what he suggest we do because, everything is closed, and they refused to put us in neighboring rooms to prevent this very thing. Address: Camino Viejo a San José - km 3.5, ,23453 Cabo San Lucas, Colonia El Médano, Baja California Sur Hours: 08:00 am - 08:00 pm. I even let the agent on the phone over here the commotion going on in the lobby and Miguel yelling that he will not give any names or get anyone else to speak to we have to deal with him and to leave if we don't like it. When I asked for his name and that they call someone for us to speak to they both just stood there watching us back silent. Beer was Dos Equis draft in tiny plastic cups. Pepe’s food bar by the pool had excellent tacos during the day, as well as burgers and fries. Free gym, steam bath and whirlpool bath. Japanese and Indian food was fantastic. The resort was very clean the staff was constantly cleaning and sanitizing.The food was really good at all the themed restaurants. Alcohol was very low grade. The 24h, All Inclusive & Adults Only Hotel Riu Palace Baja California opens its doors in December 2018 and is situated in the south of the Baja California peninsula, directly on the lovely El Médano beach; is set next to the Hotel Riu Santa Fe. Arturo was an excellent pool server as well and made sure our drinks were always filled. but I so regret it now! Unless you like the “F” word screamed every 10 seconds or hearing an overweight scumbag trying to fight everyone, you will not enjoy the atmosphere. With a First Choice holiday we do all the hard work so you don't have to. 1. Whether it's the food, the beach, or just the peace and quiet you're after, Riu Palace Baja California is the place for you. 10 minutes later there's another loud bang on the door and it's the guy who had first come but he's back with someone else now they're both yelling at me that if we don't like it here to pack our bags and leave because there's people who's business matters more to them that are complaining about the noise coming from our room. The main restaurant offers you authentic American buffet breakfasts with show cooking, while in the rest of the restaurants you can try the best Italian, Japanese, Indian and fusion dishes. Hotel Riu Palace Baja California offers you a variety of culinary options for you to enjoy exquisite flavours and experiences. Worst experience from anywhere else we've stayed, I booked this resort 4 months in advance for myself and 12 other friends for my bachelorette party this past weekend. Hotel Riu Palace Baja California - All-Inclusive - Mexico, ADULTS ONLY hotel, exclusive to adults over 18 years old, Group fitness activities in the RiuFit area (daily), 1 introductory scuba diving lesson in pool, Live music, shows or Riu evening programme (daily), Theme parties for adults "Riu Pool Party" several times a week, Scuba, scuba diving school and snorkelling, Poolside restaurant/ Steakhouse with terrace, "Capuchino" pâtisserie & ice cream parlor, 2 swimming pools (680/560 sq.m. She encouraged me to switch resorts but declined due to having to move such a big group around etc. Belligerent drunks seem to be attracted to that pool. Book today. Mexico +52 624-130-6994 USA 248-582-9239 The Hotel Riu Palace Baja California is located in front of the heavenly El Medano beach, on the south of the Baja California peninsula. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. with swim-up bar, Free sun loungers, parasols and towels by pool area, Renova Spa with a variety of treatments, beauty salon, hairdresser and massages (additional charge). Conveniently located restaurants include La Casona, El Patron, and Carbon Grill Restaurant. We had to take a taxi to the marina for the whale watching tour ($14 US). And so that you enjoy the warm climate, you have the option of cooling off in one of the four hotel pools, two of which have swim-up bars, or heading to the reserved beach area. There's no feeling like going All-Inclusive. The dinner restaurants were better than the buffet. The bar service and servers were also excellent except for the who ever was serving at the bar next to the theater stage. 5 stars in this area in my opinion. She ignored me, picked up the phone and was or pretended to be speaking to someone all the while everyone else's reservation had the same issue and had no problem getting swiftly checked in. Being that we were such a big group and ongoing changes due to COVID-19, I continuously checked in with the website, company call center and front desk to stay in the loop and plan accordingly. Enjoy an unforgettable vacation with an extensive culinary selection and the best relaxation and entertainment options. In the week we were there, I never encountered a staff member that wasn’t polite and enthusiastic. You had to catch taxis or reserve a shuttle yourself to the airport. Riu Palace Baja California is an adults only, all-inclusive resort set on El Medano beach in Los Cabos. There was also a couple managers that would walk around out of uniform with no name tag on caring a clipboard that would come and ask for your name and your hotel room number and then ask how your visit was and if there was anything they could do, I found it strange that they always went and asked the younger girls we were traveling with. The obnoxious drunks could congregate at the Sunset pool bar instead. riu jalisco clubhotel; riu palace pacifico hotel; riu vallarta hotel; los cabos. Buffet food was only ok. We mostly ate at the taco stand by the pool which as. Overall it was a great hotel, here are my only cons. The resort has an activity pool, which overlooks the ocean; two swim up bar pools, one next to the activity pool and one on the resort side of the Tropicana bar; and one “quiet” pool, which is only 100 feet from the activity pool. I was only told that due to COVID-19 the only restrictions in place were the night club and and pool party at the Santa Fe resort were not operating. The Splash Water World water park is located a few meters from the hotel, as well as a nightclub for you to enjoy a great night. All-Inclusive 24-hour service" as the second sentence on their page and "COVID-19 Information for our clients" link at the top of the page also does not advise of such restrictions. The Hotel Riu Palace Baja California is located in front of the heavenly El Médano beach, on the south of the Baja California peninsula. So I get on the phone with the call center to advise what's going on only to be told they can't help me because a supervisor won't be on shift until 6AM. The resort doesn’t have a pool for someone who just wants to hang out, look at the ocean and not be bothered by either the activity staff or drunken morons. She went on to argue that she had to process the reservation as it was and alternatively that person would have to send an email clarifying the situation, have it go through customer service for approval and if approved then she could make the adjustments and check me in but it would take a long while and had the audacity to say it was a great inconvenience for her. Pretty hard to mess up Italian though. You just walk down the stairs to the beach and they surround you trying to sell you things but for mexico I guess that's typical. Not a big deal and not the fault of the RIU. Does Hotel Riu Palace Baja California have an airport shuttle? The hotel was EXTREMELY clean. Staff was very nice and accommodating. It is a nice resort, well appointed and attentive staff. SJD Taxi Service to RIU Palace Baja California Telephone. The new Riu Palace Baja California is an adults-only all-inclusive beachfront resort featuring Free Wi-Fi, 24-hour room service and extensive culinary options with Italian, Japanese, Fusion and Indian restaurants. Entertainment is a given at the All-Inclusive Adults-Only Hotel Riu Palace Baja California located in Cabo San Lucas, thanks to the line-up of activities and live music and shows. Upon check-in we were advised everything is basically shut down by 11:30, room service is also not available and we cannot congregate or be seated in groups larger than 10 anywhere on the premises by order of the government. He literally walked away and left me talking. Riu Palace Baja California Cabo San Lucas - Mexico – Adults-Only All Inclusive 24 hours - Call Toll Free: 1-888-774-0040 or Book Online Only 10 minute drive to downtown and about a 30 minute walk on the beach to downtown. For a different kind of night, the pool area has a steakhouse for you to savour a delicious dining experience. Review collected in partnership with riu.com. ), both heated in winter, 2 swimming pools (182/164 sq.m.) Liquor brands are unheard of scary bottom shelf kind, they have Absolute brand that you can get if you ask for, but if you are not physically watching they will pour you the crappy stuff anyways! riu cancun hotel; riu caribe hotel; riu palace las americas hotel; riu palace peninsula; riu palace costa mujeres; riu dunamar hotel; nuevo vallarta-riviera nayarit. During this time another man comes up to the front desk and points out to the guy with no name tag saying he needs to call his boss out because he has a complaint we wants to file about him for also being so rude and disrespectful. I will try to break down my review into segments. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Right on the beach and a beautiful view. Hotel Riu Palace Baja California Features, Camino Viejo a San Jose, KM 3.5 Col. EL Medano, Cabo San Lucas 4990 Mexico, All linens sanitized in high-temperature wash, Face masks required for guests in public areas, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, Paid stay-at-home policy for staff with symptoms, I stayed at this all inclusive hotel with a group of people for a birthday. In the vicinity of the RIU hotels in Los Cabos, you'll find countless places to explore, like El Arco, San José del Cabo, and the Faro de Cabo Falso lighthouse. Taxes and fees that are shown are estimates only. The Hotel Riu Palace Baja California is located in front of the heavenly El Médano beach, on the south of the Baja California peninsula. I was left last by 20+ minutes. The Hotel Riu Palace Baja California is located in front of the heavenly El Médano beach, on the south of the Baja California peninsula. See more questions & answers about this hotel from the Tripadvisor community. riu palace cabo san lucas ; riu santa fe hotel; riu palace baja california; mazatlan. Riu Palace Baja California is one of the first adults-only hotels in the Riu brand 4 outdoor pools, 2 with swim-up bar.Day & evening entertainment, Pacha Discotheque at our neighboring hotel. I will say every one of us could not stop talking about how great the service staff was! One guy had a nametag by the name of Miguel and the other did not. El Hotel Riu Palace Baja California se encuentra situado frente a la paradisíaca playa de El Médano, en el sur de la península de Baja California. Stay at the Riu Palace Baja California and you’ll have access to a collection of restaurants serving up Italian, Japanese, Indian and American dishes. Top room amenities include a minibar, air conditioning, and a flat screen TV. No one has yet to get in touch with me. The RIU Group has no direct or indirect relationship with external services (especially PARASAILING) and does not assume any liability for them, any contract between them being the exclusive responsibility of the clients themselves. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. Boasting a wide array of amenities including free Wi-Fi in select public areas and in the rooms, 24-hour all-inclusive service and four swimming pools, this brand will … Are there any historical sites close to Hotel Riu Palace Baja California? The transport included from RIU is ok but the van is packed and stopped at the other two resorts. Many travelers enjoy visiting Church of Saint Luke (1.6 miles). This is not the fault of the RIU, but something that may need addressed with the local tour companies. The Hotel Riu Palace Baja California is a brand-new luxury resort located in front of the heavenly El Medano beach, on the south of the Baja California peninsula. If you like top shelf this isn't the place for you. They had fun activities throughout the day like workout classes, sports, dance classes etc. Shortly after a couple walks up to the bar and the bartender served them drinks! I advised one was here but the other two were obviously the same person as the first. This Adults-Only hotel in Cabo San Lucas offers an All-Inclusive 24-hour service, free WiFi, an extensive culinary selection and the best relaxation and entertainment options for you to enjoy an unforgettable holiday. For lovers of gastronomy, we offer live cooking stations at our main restaurant; Japanese, Italian, Fusion, Indian specialty restaurants, Steakhouse. Are there opportunities to exercise at Hotel Riu Palace Baja California? Own or manage this property? Food was pretty good. 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